Complaints regarding missed service can be reported by calling 321-633-2042
BREVARD COUNTY, FLORIDA – Residents of unincorporated Brevard County are being asked to report missed garbage, recycling, yard, and special collection solid waste or bulk waste pickups under a complaint reporting incentive program approved by the Board of County Commissioners.
Residents serviced by the Brevard County Solid Waste Management Department’s contract with Waste Management, who report missed collection services to the Solid Waste Management Department that can be verified by the County, could receive a $14.53 incentive for a phoned complaint and a $19.53 incentive for an electronically logged complaint.
Complaints regarding missed service can be reported by calling 321-633-2042 or on Brevard County’s website, www.Brevardfl.gov (look for the “Garbage Collection Complaints” icon near the top of the homepage).
Under the contract, a legitimate complaint would entail Waste Management missing any of the deadlines listed below:
■ Missed garbage, recycling, or containerized yard waste reported to Waste Management before 12 pm the next business day must be picked up by 8 pm that day.
If reported after 12 pm it must be picked up by 5 pm the following business day.
■ Non-containerized yard waste must be picked up within five business days after the next containerized yard waste pickup day after making the pickup request to Waste Management.
Special collection solid waste or bulk waste must be picked up within five business days after the next containerized yard waste pickup day after making the pickup request to Waste Management.
Please note that a request to Waste Management must be received for non-containerized yard waste and special collection solid waste or bulk waste pickups and that these items will not be collected without a request.
For yard waste and special collection solid waste or bulk waste pickup, call (321) 636-6894 in North Brevard; (321) 723-4455 in South Brevard.
■ Repair or replacement of damaged carts must be serviced within five business days of notification to Waste Management.
This incentive program is designed to monitor and improve collection services for customers in unincorporated Brevard County and in response to an increase in the number of complaints being received concerning missed garbage, recycling, and yard and special collection solid waste or bulk waste pickup services.
Commissioners plan in December to consider whether to continue this incentive program.
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