never share personal information if you receive a suspicious call
In today’s digital age, scams and frauds are becoming increasingly prevalent, targeting utility company customers across the nation.
Florida Power & Light Company (FPL) is urging its customers to take preventive measures to safeguard themselves from potential scams by remembering a few critical do’s and don’ts!
Don’t Share Personal Information
One of the fundamental rules is to never share personal information if you receive a suspicious call. In such situations, it is crucial to hang up immediately.
Caller ID information can be easily manipulated, falsely displaying FPL’s phone number and name. Scammers often use this tactic to gain the trust of their targets.
Avoid Responding to Questionable Payment Requests
Be cautious when it comes to payment requests. FPL will never demand immediate payment through channels like Zelle, prepaid cards, or wire transfers to avoid service disconnection.
This is a crucial point to remember since scammers often pressure individuals into making hasty payments under the threat of having their power disconnected.
Customers are advised to take their time, verify the authenticity of the request, and consult FPL’s official channels to confirm the payment status before making any payments.
Check for Employee or Contractor Identification
For scheduled appointments, request and verify their photo identification badges and work request numbers before letting them into your premises.
This should be done consistently for every scheduled visit. Scammers may attempt to pose as utility workers to gain unauthorized access to your property, making it crucial to be vigilant in confirming their identity.
Report Suspected Scams to Law Enforcement
If you suspect that you or someone you know may have fallen victim to a scam, it is imperative to report the incident to law enforcement. By working together with law enforcement, you can help protect not only yourself but also others who may be potential targets of scams. FPL also has a scam reporting function on FPL.com/protect.
Additional Resources
Remember, education and awareness are key components of staying safe in an increasingly interconnected world. By staying vigilant, customers can protect their financial and personal well-being, ensuring a safer and more secure future.
Visit FPL.com/protect to access additional information, resources and updates regarding scams and fraud prevention. If you suspect that your business has fallen victim to a scam, report it via email at reportbusinessfraud@nee.com.
After a scam incident, customers should also contact their local police department, the Florida Attorney General Office at www.MyFloridaLegal.com or the Federal Trade Commission at www.consumer.ftc.gov.
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